Terms & Conditions

These Terms and Conditions govern your use of the Healiam app, website, and related services. By accessing or using our services, you agree to these terms.

Eligibility and Account Responsibilities

• You must provide accurate, complete, and current information when using the services.
• You are responsible for keeping account credentials confidential and for activity under your account.
• You agree to notify us promptly if you believe your account has been accessed without authorization.

Acceptable Use

• You agree to use our services only for lawful purposes and in compliance with applicable regulations.
• You may not copy, modify, reverse engineer, resell, or redistribute the app or service content without permission.
• You may not interfere with service security, integrity, or availability, including misuse of APIs or automation.

Appointments, Orders, and Payments

• Pricing, test availability, and scheduling windows may change and may vary by location.
• By placing an order, you authorize us and our payment partners to process payment for selected services.
• Missed appointments, late arrival, or incomplete collection information may require rescheduling.
• Refund and cancellation outcomes depend on the service stage and applicable provider policies.

Medical Disclaimer

Healiam provides testing access and result delivery. Our services do not replace professional medical advice, diagnosis, or treatment, and we do not provide emergency medical services. Always consult a licensed healthcare professional for interpretation of results and treatment decisions.

Service Availability

We work to keep services available and accurate, but do not guarantee uninterrupted access. Functionality may be affected by device compatibility, network connectivity, maintenance, or third-party dependencies. You are responsible for any mobile carrier, data, or roaming charges incurred while using the app.

Intellectual Property

The app, website, trademarks, logos, text, graphics, and software are owned by or licensed to Healiam and are protected by applicable intellectual property laws. No ownership rights are transferred to you by use of the service.

Third-Party Services

Parts of the service rely on third-party providers (for example, payment processors, laboratories, infrastructure partners, and platform services), each with their own terms and privacy policies:

• Google Play Services Terms

Suspension and Termination

We may suspend or terminate access if these terms are violated, if misuse is detected, or when required for security, legal, or operational reasons. Upon termination, rights granted to use the app end and you must stop using the services.

Disclaimers and Limitation of Liability

The services are provided on an "as is" and "as available" basis to the maximum extent permitted by law.

To the extent permitted by law, Healiam is not liable for indirect, incidental, special, or consequential damages, loss of profits, or loss of data arising from your use of the services.

Privacy Policy

Our data practices are described in our Privacy Policy.

Changes to These Terms

We may update these terms from time to time. Updated terms will be posted on this page with a revised effective date.

Governing Law

These terms are governed by applicable laws in the jurisdictions where Healiam operates, without regard to conflict-of-law rules.

Contact Us

If you have questions about these Terms and Conditions, contact us:

Email: [email protected]

Phone: 720-761-7869